Solution - ICO Technology Limited

ICT Infrastructure

Foundation of a faster digital journey

An agile and intelligent infrastructure is the foundation of successful digital businesses. But the journey is never easy when legacy systems are limiting growth and talent movement is slowing down transformation.

Partnering with many leading ICT infrastructure solutions providers, ICO Technology offers cutting-edge technologies, integration services, and domain experiences, enabling a faster and more flexible digital business journey.

Our Advantages

Enable digital businesses of the future

Partnering with multiple technology brands, we empower clients to build the digital business of the future with their choices and combinations of technologies.

Committed and stable talents

Our team of experienced and committed technicians is a force of assurance. This stable and collaborative team is ready to deliver your future-focused digital business.

Infrastructure of all sizes

Never too small or too large. We are experienced in offering solutions for small, medium, large, and mega-size systems, supporting your HQ, branches, and pop-up locations.

Our Solutions

Cloud
Scalable and resizable capacity for any workload

Cloud is a proven computing platform to offer scale capacity within minutes. This flexible access to reliable and resizable computing capacity is the foundation for enterprises to explore new digital tools like AI, IoT, and more.

We offer a selection of cloud offerings to ensure security and easy integration with your on-premises infrastructure and other cloud environments. We help clients to enhance agility with lower CAPEX.

Key Solutions

Private cloud
Public cloud
Multi-cloud
Hybrid cloud

Intelligent Infrastructure
Building blocks for smarter business

Reliable IT infrastructure is the building block for digital businesses. But this is no longer enough. IT infrastructure also needs to be agile and intelligent to align with today’s dynamic business landscape.

We offer a series of intelligent infrastructure, incorporating traditional systems and modernized IT. From virtualization to software-defined, we help clients to source intelligent building blocks to support businesses of today and tomorrow.

Key Solutions

Hyperconverged infrastructure (HCI)
Virtualization
Servers

Backup and Recovery
Seamless backup with timely recovery for all-time data availability

Data is the lifeblood of modern businesses. Backup and recovery are vital for businesses to mitigate the risk of data loss and to meet the rising stringent compliance requirements.

When it comes to data storage, the ability to store data is just as important as retrieving it. Storing data in formats and locations that reflect its value is the key to cost-effective backup. We support multiple backup technologies, allowing clients to conduct seamless backups with timely recovery.

Key Solutions

Storage
Tape
Backup software

Networking
Speedy connections with partners, customers, and the world

The enterprise network is the backbone of a digital business. It connects users, customers, applications, and systems. In the age of automation, digital streaming, and social media, high-speed connection is no longer an advantage, it is expected.

To support optimized user and customer experiences, we have been providing a wide range of enterprise networking solutions for enterprises for decades. Smarter solutions like intelligent and intent-based networking bring automation to performance management, allowing businesses to align network QoS with changing needs.

Key Solutions

LAN
Wifi
WAN
SD-WAN

Workstations
Enabling the workplace of the future

Businesses are transforming, and so is the workforce. Employees today are expecting more digital tools and flexible working patterns. To empower a digital workforce with enhanced productivity, businesses are looking to create a digital workplace.

Flexibility is key in a digital workplace. We provide a wide range of workstation solutions, allowing clients to bring flexibility in the workspace to support working on site and off.

Key Solutions

PCs
Laptops
Monitors
Printers
Mobility

Enterprise Applications

Speed and agility in application modernization and development

Speed matters for digital businesses. When customers and employees are demanding an instant response, speed in the development, delivery, and modernization of digital services brings the first movers’ advantage.

Meanwhile, agility matters for modern IT. When business transactions and users’ access fluctuate, agility in IT operations is critical to delivering consistent digital services.

With in-depth technical skills and industry-specific business know-how, ICO Technology technical talents are experienced and committed to delivering both speed and agility to clients for their digital success.

Our Advantages

100+ local developers

Technical talent is our strength. With more than 100 Hong Kong-based in-house developers that understand local business practices and industry know-how, we have one of the strongest technical teams in the city.

Large and complex

We are experienced in large-scale complex projects, transforming the digital experiences for many local citizens and banking customers.

Powering DevOps

From development to operations, our technical strength spreads across the entire application lifecycle and IT operations, empowering clients with speed and agility.

Our Solutions

Platform Modernization and Implementation
Enabling agility in legacy systems and modern architecture

For many established enterprises, legacy systems continue to be critical. Dated, but not obsolete, these legacy systems simply need modernization to become cloud-friendly and compactable to modern application architecture.

Experienced in designing, building, and maintaining complex application architecture, we help clients to modernize their legacy platforms faster, better, and for the future.

Combining IT infrastructure expertise with application development skills, we are the technical enablers for many established businesses, enabling cloud-native applications and managing business workflows.

Key Solutions

Legacy systems modernization
Cloud-native apps and containerization
API management and microservices
Mobile applications development

Application Development and Deployment
Tailored for critical apps to co-create innovation

Customizable to scale. Our developers with a wide range of programming skills are experts at building applications and deploying packaged software that are tailored for large-scale, high-volume systems.

Understands the market, both business landscape and consumer habits. With 100+ in-house developers based in Hong Kong, we bring business know-how and technical skills to co-creating innovative digital services.

Tailored for critical systems. We consistently deliver mission-critical and high-availability applications - both custom and off-the-shelf software - supporting clients to turn DevOps from a technical concept into business practice.

Key Solutions

Business analytics software
ERP applications
Financial systems
Workflow and business process management

Data Management
Connecting the dots for advanced analytics

Realize the full potential of enterprise data. Identify actionable business insights and perform advanced analytics by connecting the dots with an integrated data management strategy.

We carry a wide range of database management and consolidation tools, helping clients to design, manage and consolidate data into a centralized repository for easy access and in-depth analysis.

Key Solutions

Data lake development
Database design and management
Data warehouses consolidation
Data visibility and reporting management

Cybersecurity

Simplify the complexity of security management

When cyberattacks are coming from all directions, businesses should trust no one. To help clients build a zero-trust architecture, ICO Technology is extending its expertise in infrastructure development to secure businesses from the core to the edge.

Our comprehensive technology offerings provide protection from the datacenters to endpoint devices, covering on-premise and cloud environments. Professional consultants also help clients to conduct security policy reviews, gap analysis, and compliance assessments.

Riding on the experience of defending known and unknown threats for retailers, FSIs, and MNCs, we help clients of all sizes to simplify the management of their increasingly complex cybersecurity landscape.

Our Advantages

Tailor made consultation by certified professionals

Our consulting team consists of certified consultants, engineers, architects from different domains, capable of providing knowledgeable and trusted advice in security strategy and infrastructure design.

World-class technologies integration

Integrating global security technologies, we are experienced at bringing world-class capabilities with first-class services to protect many large-scale operations in Hong Kong.

End-to-end protection

From network to applications, from consulting to monitoring, our comprehensive offerings bring clients the confidence to accelerate digital expansions.

Our Solutions

Infrastructure & Cloud Security
Protecting businesses across their digital footprint with zero-trust architecture

Cybersecurity may start from the network and infrastructure, but it certainly does not end there.

Businesses are extending their digital footprint. They are exposed to threats targeting the cloud (public, private, and hybrid), employees (within and outside the office), and customers (both online and offline). We bring protection wherever your business goes.

Partnering with leading global infrastructure and cloud security vendors, we help clients build a comprehensive zero-trust architecture.

Key Solutions

Web security and isolation
NGFW (Next-generation firewall)
NAC (Network access control)
Micro-segmentation
CDR (Content disarm & reconstruction)
Cloud security (Private, public, and hybrid)
Email security
Endpoint security and EDR (Endpoint detection and response)
IPS/IDS (Intrusion prevention and detection system)
DNS protection

SecOps, Application & Data Security
Prioritizing security in systems design, application development, and IT operations

Our expertise in infrastructure implementation and applications development means security has been incorporated from the start, minimizing attack surface in the systems, and providing applications that are secure by design.

Collaborating with IT security, operations, and application teams, we help clients safeguard their digital business from the ground up.

Key Solutions

SIEM (Security incidents and events management)
SOAR (Security orchestration automation response)
Attack surface management
API security
WAF (Web application firewall)
DLP (Data loss prevention)
Encryption and key management

Identity & Access Security
Governing access control to enable the future of work

Businesses are supporting anywhere working. This means access to their data and application is available from everywhere. The growth of cloud computing and SaaS also means more privileged users are accessing customer and financial data remotely.

We help clients to securely authorize and manage these identities, simplifying the onboarding and offboarding process to enable future of work.

Key Solutions

IAM (Identity and access management)
IGA (Identity governance and administration)
SASE (Secure access service edge)
PAM (Privilege access management)
Secure remote access

Assessment and Compliance
Be secure and compliance-ready with consultants that assess, identify and strategize

Your business is as secure as your weakest link. Identifying vulnerabilities and security gaps is the first step towards a secure operation.

Our professional consultants help clients to assess their security landscape, identify gaps, strategize and implement tools, allowing them to stay ahead from attack.

These certified and experienced consultants worked with many in the financial sector, helping clients to meet all kinds of compliance requirements, both local to global.

Key Solutions

Security policy review and gap analysis
Vulnerability assessment
Penetration test
Bug bounty
Phishing assessment and awareness
Audit, risk & compliance
C-RAF compliance

Incident Response and Managed Security Services
Guard with insights, act smart and resolve fast

Reducing the burden of your security team, we bring intelligence and insights into security monitoring. On top of guarding 24x7, we bring insights into security management, allowing you to act faster and smarter towards security alerts.

Riding on the intelligence from constant monitoring, we also enable better investigation to quickly identify the root cause and rapidly resolve the incidents, protecting your business from tomorrow’s danger.

Key Solutions

Threat intelligence and monitoring
Security operation center
Managed security services
Incident response

Xin Chuang Solutions

Enable compliance-ready Greater Bay Area expansion

Xin Chuang is part of China’s strategy for building a self-reliant domestic IT industry. ICO Technology carries a range of Xin Chuang solutions—domestically developed and certified technologies that are strategically aligned with this strategy—enabling enterprises a compliance-ready expansion in the Greater Bay Area (GBA).

To align with the Xin Chuang strategy in developing a more reliable and secure IT ecosystem, more enterprises operating in China and from core industries like finance, education, health care, and energy, are encouraged to conduct domestic replacement of Xin Chuang solutions.

With dedicated technical investment in the Xin Chuang industry, we partner with major Xin Chuang members offering certified and compliant technologies ranging from servers, cloud, networking, and cybersecurity. We are ready to grow with businesses for their GBA expansion and beyond.

Our Advantages

Experienced Xin Chuang experts

An early partner of many Chinese IT providers, we have 10 years of history in implementing Xin Chuang technologies for both local and overseas clients.

Breadth and depth certifications

Focus on expanding the scope and expertise in Xin Chuang solutions, we continuously invest in Xin Chuang professional certifications to bring clients seamless adoption and replacement.

Compliance-ready expansion

Bridging local know-how with Xin Chuang capabilities, we are experienced at ensuring clients’ Xin Chuang solutions meet the compliance requirements from authorities in China, Hong Kong, and overseas.

Our Solutions

Cloud and Infrastructure
Independent, IP-driven, and green-focused IT

Domestically developed from the core, Xin Chuang solutions in the hardware and cloud computing arena provide a reliable, secure, and IP-driven foundation for businesses operating in GBA and across China.

We carry a range of Xin Chuang-certified servers, storage, and cloud solutions, allowing clients operating in China with a reliable IT architecture that aligns with the national strategy to be domestic-centric and green-focused.

Key Solutions

Server
HCI solution
Private and hybrid cloud management
Storage
SAN switch
Backup

Network Infrastructure
Connecting domestic and global operations intelligently

Digital businesses are distributed, dynamic, and application-driven. Helping businesses to expand across China, we carry a range of Xin Chuang-certified and software-defined networking solutions.

Riding on these intelligent networks to bring stable, ultra-wideband, and application-aware connectivity for your business across the private and public cloud, and between the core campus with branch offices.

Key Solutions

Core switch
L2/L3 switch
Wifi controller
Wifi access point

Cybersecurity
Detect and respond to cyber threats from inside, and out

Information security is at the center of China’s Xin Chuang strategy. To protect businesses operating in China and mitigate the risk of cyber threats, we offer multiple Xin Chuang information security solutions.

With experience in defending domestic and overseas large-scale operations, we help clients to accurately detect advanced threats and rapidly respond to major incidents.

Key Solutions

Next-generation firewall
Endpoint security
Security monitoring
Cloud security

Huawei Enterprise Solutions

Empowering Business with Huawei Enterprise Solutions

ICO Technology is committed to empowering enterprises with Huawei Enterprise Solutions that drive connectivity, intelligence, and resilience. Our team delivers tailored support to help organizations innovate and operate with success.

We provide certified services across storage, networking, AI, maintenance and support service, and professional secondment — ensuring seamless deployment, secure infrastructure, and managed support for your enterprise solutions. Get in touch with us for further assistance.

Our Solutions

Maintenance & Support Service
Enable seamless operations with resilient IT systems

Our Maintenance and Support Service keeps your systems running smoothly across their entire lifecycle. From hardware repair and software updates to fault response and data backup, we ensure reliable performance and business continuity.

View the Huawei Co-Care service plans below for full details and coverage options.

Level 3 Maintenance Service		Service Content
Level 3 Maintenance Service		Technical Assistance Center (TAC) Support TAC-7x24	Advance Hardware Replacement -9×5×NBD-S	Advance Hardware Replacement -9×5×NBD	Advance Hardware Replacement -24×7×4H	Onsite Hardware Replacement & Troubleshooting -9×5×NBD	Onsite Hardware Replacement & Troubleshooting -24×7×4H	Health Check 1/year
ICO-Care-Data Communication	Basic			-	-	-	-	-
	Standard		-		-		-	-
	Premiere		-	-		-		-
ICO-Care Storage	Basic			-	-	-	-	-
	Standard		-		-		-	-
	Premiere		-	-		-		-
ICO-Care Optical	Basic			-	-	-	-	-
	Standard		-		-		-	-
	Premiere		-	-		-		-
ICO-Care Health Check		-	-	-	-	-	-

Apple Enterprise Solutions

Empowering Business with Apple Enterprise Solutions

ICO Technology is committed to empowering enterprises with Apple Enterprise Solutions that drive productivity, mobility, and security. Our team delivers tailored support to help organizations work smarter and faster.

As an authorized Apple reseller, we provide certified Apple Device Enrollment Program (DEP) services and tailored enterprise IT solutions — ensuring seamless deployment, security, and managed support for your Apple devices. Get in touch with us for further assistance.

Our Solutions

Key Features

Device

Enroll devices to be set up automictically with mobile device management (MDM)
Streamline and customize the setup process for employees

Content

Easily buy apps and books for employees
And now distribute custom apps within your organization

People

Create Managed Apple IDs for employees and assign privileges for additional users on your IT team

Smarter Management. Seamless Experience.

Mandatory and Lockable MDM Enrollment

All iOS, macOS, and tvOS devices force enroll automatically in MDM
Ensure devices configured base on your requirement
Guarantee all users receive configuration
Lockable MDM management

Wireless Supervision

Enable over the air on device setup process
Provide a higher level of device management
Allow additional restrictions
- iMessage
- AirDrop
- Game Center
- Web Content Filtering
- Single App Mode

Zero-touch Configuration for IT

Seamless large-scale deployment
No physically access of IT
Immediately config settings and apps

Streamlined Setup Assistant

Specify skip certain Setup Assistant screen
- Passcode
- Location
- Apple ID
- Siri
- Sending diagnostics

Apple Business Manager
One platform to configure, manage and set up Apple devices

Apple Business Manager is a simple, web-based portal for your IT administrators to integrate, manage, deploy, and secure iPhone, iPad, Mac, and Apple TV all from one place. It can easily provide employees with access to Apple services, set up device enrollment, distribute apps, books, and custom apps - all from one place and in a bulk quantity.

Apple ABM Reseller No. : 120D0600

AppleCare for Enterprise
Seamless support to keep your business moving

AppleCare for Enterprise delivers end-to-end support that empowers your IT team and keeps your Apple devices operating at peak performance. With direct access to Apple experts, a dedicated AppleCare Account Manager, priority technical support, and onsite repair services—including coverage for accidental damage—your organization is fully covered.

Partner with ICO Technology to deploy AppleCare for Enterprise and ensure your Apple environment runs efficiently, securely and without disruption.

Apple Help Desk
Direct access to Apple experts

Apple Help Desk Support empowers your IT team with direct access to Apple’s technical experts—available 12 hours a day, 7 days a week. This support plan enhances operational efficiency, accelerates issue resolution, and minimizes training overhead. It also includes unlimited assistance for diagnosing, troubleshooting, and isolating issues across Apple-based environments, ensuring your systems remain stable and optimized.

AppleCare OS Support
IT support for OS integration and migration

AppleCare OS Support provides IT-level assistance for OS integration and migration — ensuring a smooth and secure rollout. Whether your team needs occasional guidance or ongoing technical support, Apple offers flexible plans to match your operational requirements.

Select the AppleCare OS Support plan to suit your business needs and empower your IT team with reliable, enterprise-grade support.

Subject to the terms of AppleCare for Enterprise, repair and replacement service of customer’s covered equipment hardware is available and may vary by countries or regions.

ICT Infrastructure

Foundation of a faster digital journey

Our Advantages

Enable digital businesses of the future

Partnering with multiple technology brands, we empower clients to build the digital business of the future with their choices and combinations of technologies.

Committed and stable talents

Our team of experienced and committed technicians is a force of assurance. This stable and collaborative team is ready to deliver your future-focused digital business.

Infrastructure of all sizes

Never too small or too large. We are experienced in offering solutions for small, medium, large, and mega-size systems, supporting your HQ, branches, and pop-up locations.

Our Solutions

Cloud
Scalable and resizable capacity for any workload

Cloud is a proven computing platform to offer scale capacity within minutes. This flexible access to reliable and resizable computing capacity is the foundation for enterprises to explore new digital tools like AI, IoT, and more.

We offer a selection of cloud offerings to ensure security and easy integration with your on-premises infrastructure and other cloud environments. We help clients to enhance agility with lower CAPEX.

Key Solutions
- Private cloud
- Public cloud
- Multi-cloud
- Hybrid cloud
Intelligent Infrastructure
Building blocks for smarter business

Reliable IT infrastructure is the building block for digital businesses. But this is no longer enough. IT infrastructure also needs to be agile and intelligent to align with today’s dynamic business landscape.

We offer a series of intelligent infrastructure, incorporating traditional systems and modernized IT. From virtualization to software-defined, we help clients to source intelligent building blocks to support businesses of today and tomorrow.

Key Solutions
- Hyperconverged infrastructure (HCI)
- Virtualization
- Servers
Backup and Recovery
Seamless backup with timely recovery for all-time data availability

Data is the lifeblood of modern businesses. Backup and recovery are vital for businesses to mitigate the risk of data loss and to meet the rising stringent compliance requirements.

When it comes to data storage, the ability to store data is just as important as retrieving it. Storing data in formats and locations that reflect its value is the key to cost-effective backup. We support multiple backup technologies, allowing clients to conduct seamless backups with timely recovery.

Key Solutions
- Storage
- Tape
- Backup software
Networking
Speedy connections with partners, customers, and the world

The enterprise network is the backbone of a digital business. It connects users, customers, applications, and systems. In the age of automation, digital streaming, and social media, high-speed connection is no longer an advantage, it is expected.

To support optimized user and customer experiences, we have been providing a wide range of enterprise networking solutions for enterprises for decades. Smarter solutions like intelligent and intent-based networking bring automation to performance management, allowing businesses to align network QoS with changing needs.

Key Solutions
- LAN
- Wifi
- WAN
- SD-WAN
Workstations
Enabling the workplace of the future

Businesses are transforming, and so is the workforce. Employees today are expecting more digital tools and flexible working patterns. To empower a digital workforce with enhanced productivity, businesses are looking to create a digital workplace.

Flexibility is key in a digital workplace. We provide a wide range of workstation solutions, allowing clients to bring flexibility in the workspace to support working on site and off.

Key Solutions
- PCs
- Laptops
- Monitors
- Printers
- Mobility

Enterprise Applications

Speed and agility in application modernization and development

Meanwhile, agility matters for modern IT. When business transactions and users’ access fluctuate, agility in IT operations is critical to delivering consistent digital services.

Our Advantages

100+ local developers

Large and complex

We are experienced in large-scale complex projects, transforming the digital experiences for many local citizens and banking customers.

Powering DevOps

From development to operations, our technical strength spreads across the entire application lifecycle and IT operations, empowering clients with speed and agility.

Our Solutions

Platform Modernization and Implementation
Enabling agility in legacy systems and modern architecture

For many established enterprises, legacy systems continue to be critical. Dated, but not obsolete, these legacy systems simply need modernization to become cloud-friendly and compactable to modern application architecture.

Experienced in designing, building, and maintaining complex application architecture, we help clients to modernize their legacy platforms faster, better, and for the future.

Combining IT infrastructure expertise with application development skills, we are the technical enablers for many established businesses, enabling cloud-native applications and managing business workflows.

Key Solutions
- Legacy systems modernization
- Cloud-native apps and containerization
- API management and microservices
- Mobile applications development
Application Development and Deployment
Tailored for critical apps to co-create innovation

Customizable to scale. Our developers with a wide range of programming skills are experts at building applications and deploying packaged software that are tailored for large-scale, high-volume systems.

Understands the market, both business landscape and consumer habits. With 100+ in-house developers based in Hong Kong, we bring business know-how and technical skills to co-creating innovative digital services.

Tailored for critical systems. We consistently deliver mission-critical and high-availability applications - both custom and off-the-shelf software - supporting clients to turn DevOps from a technical concept into business practice.

Key Solutions
- Business analytics software
- ERP applications
- Financial systems
- Workflow and business process management
Data Management
Connecting the dots for advanced analytics

Realize the full potential of enterprise data. Identify actionable business insights and perform advanced analytics by connecting the dots with an integrated data management strategy.

We carry a wide range of database management and consolidation tools, helping clients to design, manage and consolidate data into a centralized repository for easy access and in-depth analysis.

Key Solutions
- Data lake development
- Database design and management
- Data warehouses consolidation
- Data visibility and reporting management

Cybersecurity

Simplify the complexity of security management

Our Advantages

Tailor made consultation by certified professionals

World-class technologies integration

Integrating global security technologies, we are experienced at bringing world-class capabilities with first-class services to protect many large-scale operations in Hong Kong.

End-to-end protection

From network to applications, from consulting to monitoring, our comprehensive offerings bring clients the confidence to accelerate digital expansions.

Our Solutions

Infrastructure & Cloud Security
Protecting businesses across their digital footprint with zero-trust architecture

Cybersecurity may start from the network and infrastructure, but it certainly does not end there.

Businesses are extending their digital footprint. They are exposed to threats targeting the cloud (public, private, and hybrid), employees (within and outside the office), and customers (both online and offline). We bring protection wherever your business goes.

Partnering with leading global infrastructure and cloud security vendors, we help clients build a comprehensive zero-trust architecture.

Key Solutions
- Web security and isolation
- NGFW (Next-generation firewall)
- NAC (Network access control)
- Micro-segmentation
- CDR (Content disarm & reconstruction)
- Cloud security (Private, public, and hybrid)
- Email security
- Endpoint security and EDR (Endpoint detection and response)
- IPS/IDS (Intrusion prevention and detection system)
- DNS protection
SecOps, Application & Data Security
Prioritizing security in systems design, application development, and IT operations

Our expertise in infrastructure implementation and applications development means security has been incorporated from the start, minimizing attack surface in the systems, and providing applications that are secure by design.

Collaborating with IT security, operations, and application teams, we help clients safeguard their digital business from the ground up.

Key Solutions
- SIEM (Security incidents and events management)
- SOAR (Security orchestration automation response)
- Attack surface management
- API security
- WAF (Web application firewall)
- DLP (Data loss prevention)
- Encryption and key management
Identity & Access Security
Governing access control to enable the future of work

Businesses are supporting anywhere working. This means access to their data and application is available from everywhere. The growth of cloud computing and SaaS also means more privileged users are accessing customer and financial data remotely.

We help clients to securely authorize and manage these identities, simplifying the onboarding and offboarding process to enable future of work.

Key Solutions
- IAM (Identity and access management)
- IGA (Identity governance and administration)
- SASE (Secure access service edge)
- PAM (Privilege access management)
- Secure remote access
Assessment and Compliance
Be secure and compliance-ready with consultants that assess, identify and strategize

Your business is as secure as your weakest link. Identifying vulnerabilities and security gaps is the first step towards a secure operation.

Our professional consultants help clients to assess their security landscape, identify gaps, strategize and implement tools, allowing them to stay ahead from attack.

These certified and experienced consultants worked with many in the financial sector, helping clients to meet all kinds of compliance requirements, both local to global.

Key Solutions
- Security policy review and gap analysis
- Vulnerability assessment
- Penetration test
- Bug bounty
- Phishing assessment and awareness
- Audit, risk & compliance
- C-RAF compliance
Incident Response and Managed Security Services
Guard with insights, act smart and resolve fast

Reducing the burden of your security team, we bring intelligence and insights into security monitoring. On top of guarding 24x7, we bring insights into security management, allowing you to act faster and smarter towards security alerts.

Riding on the intelligence from constant monitoring, we also enable better investigation to quickly identify the root cause and rapidly resolve the incidents, protecting your business from tomorrow’s danger.

Key Solutions
- Threat intelligence and monitoring
- Security operation center
- Managed security services
- Incident response

Xin Chuang Solutions

Enable compliance-ready Greater Bay Area expansion

Our Advantages

Experienced Xin Chuang experts

An early partner of many Chinese IT providers, we have 10 years of history in implementing Xin Chuang technologies for both local and overseas clients.

Breadth and depth certifications

Focus on expanding the scope and expertise in Xin Chuang solutions, we continuously invest in Xin Chuang professional certifications to bring clients seamless adoption and replacement.

Compliance-ready expansion

Our Solutions

Cloud and Infrastructure
Independent, IP-driven, and green-focused IT

Domestically developed from the core, Xin Chuang solutions in the hardware and cloud computing arena provide a reliable, secure, and IP-driven foundation for businesses operating in GBA and across China.

We carry a range of Xin Chuang-certified servers, storage, and cloud solutions, allowing clients operating in China with a reliable IT architecture that aligns with the national strategy to be domestic-centric and green-focused.

Key Solutions
- Server
- HCI solution
- Private and hybrid cloud management
- Storage
- SAN switch
- Backup
Network Infrastructure
Connecting domestic and global operations intelligently

Digital businesses are distributed, dynamic, and application-driven. Helping businesses to expand across China, we carry a range of Xin Chuang-certified and software-defined networking solutions.

Riding on these intelligent networks to bring stable, ultra-wideband, and application-aware connectivity for your business across the private and public cloud, and between the core campus with branch offices.

Key Solutions

Core switch

L2/L3 switch

Wifi controller

Wifi access point
Cybersecurity
Detect and respond to cyber threats from inside, and out

Information security is at the center of China’s Xin Chuang strategy. To protect businesses operating in China and mitigate the risk of cyber threats, we offer multiple Xin Chuang information security solutions.

With experience in defending domestic and overseas large-scale operations, we help clients to accurately detect advanced threats and rapidly respond to major incidents.

Key Solutions
- Next-generation firewall
- Endpoint security
- Security monitoring
- Cloud security

Huawei Enterprise Solutions

Empowering Business with Huawei Enterprise Solutions

Our Solutions

Maintenance & Support Service
Enable seamless operations with resilient IT systems

View the Huawei Co-Care service plans below for full details and coverage options.

ICO-Care-Data Communication ▼

Level 3 Maintenance Service	Service Content
Level 3 Maintenance Service	Basic	Standard	Premiere
Technical Assistance Center (TAC) Support TAC-7x24
Advance Hardware Replacement -9×5×NBD-S		–	–
Advance Hardware Replacement -9×5×NBD	–		–
Advance Hardware Replacement -24×7×4H	–	–
Onsite Hardware Replacement & Troubleshooting -9×5×NBD	–		–
Onsite Hardware Replacement & Troubleshooting -24×7×4H	–	–
Health Check 1/year	–	–	–

ICO-Care Storage ▼

Level 3 Maintenance Service	Service Content
Level 3 Maintenance Service	Basic	Standard	Premiere
Technical Assistance Center (TAC) Support TAC-7x24
Advance Hardware Replacement -9×5×NBD-S		–	–
Advance Hardware Replacement -9×5×NBD	–		–
Advance Hardware Replacement -24×7×4H	–	–
Onsite Hardware Replacement & Troubleshooting -9×5×NBD	–		–
Onsite Hardware Replacement & Troubleshooting -24×7×4H	–	–
Health Check 1/year	–	–	–

ICO-Care Optical ▼

Level 3 Maintenance Service	Service Content
Level 3 Maintenance Service	Basic	Standard	Premiere
Technical Assistance Center (TAC) Support TAC-7x24
Advance Hardware Replacement -9×5×NBD-S		–	–
Advance Hardware Replacement -9×5×NBD	–		–
Advance Hardware Replacement -24×7×4H	–	–
Onsite Hardware Replacement & Troubleshooting -9×5×NBD	–		–
Onsite Hardware Replacement & Troubleshooting -24×7×4H	–	–
Health Check 1/year	–	–	–

ICO-Care Health Check ▼

Level 3 Maintenance Service	Service Content
Technical Assistance Center (TAC) Support TAC-7x24	–
Advance Hardware Replacement -9×5×NBD-S	–
Advance Hardware Replacement -9×5×NBD	–
Advance Hardware Replacement -24×7×4H	–
Onsite Hardware Replacement & Troubleshooting -9×5×NBD	–
Onsite Hardware Replacement & Troubleshooting -24×7×4H	–
Health Check 1/year

Apple Enterprise Solutions

Empowering Business with Apple Enterprise Solutions

Our Solutions

Key Features
Device

Enroll devices to be set up automictically with mobile device management (MDM)

Streamline and customize the setup process for employees

Content

Easily buy apps and books for employees

And now distribute custom apps within your organization

People

Create Managed Apple IDs for employees and assign privileges for additional users on your IT team
Smarter Management. Seamless Experience.
Mandatory and Lockable MDM Enrollment

All iOS, macOS, and tvOS devices force enroll automatically in MDM

Ensure devices configured base on your requirement

Guarantee all users receive configuration

Lockable MDM management

Wireless Supervision

Enable over the air on device setup process

Provide a higher level of device management

Allow additional restrictions
- iMessage
- AirDrop
- Game Center
- Web Content Filtering
- Single App Mode

Zero-touch Configuration for IT

Seamless large-scale deployment

No physically access of IT

Immediately config settings and apps

Streamlined Setup Assistant

Specify skip certain Setup Assistant screen
- Passcode
- Location
- Apple ID
- Siri
- Sending diagnostics
Apple Business Manager
One platform to configure, manage and set up Apple devices

Apple Business Manager is a simple, web-based portal for your IT administrators to integrate, manage, deploy, and secure iPhone, iPad, Mac, and Apple TV all from one place. It can easily provide employees with access to Apple services, set up device enrollment, distribute apps, books, and custom apps - all from one place and in a bulk quantity.

Apple ABM Reseller No. : 120D0600
AppleCare for Enterprise
Seamless support to keep your business moving

AppleCare for Enterprise delivers end-to-end support that empowers your IT team and keeps your Apple devices operating at peak performance. With direct access to Apple experts, a dedicated AppleCare Account Manager, priority technical support, and onsite repair services—including coverage for accidental damage—your organization is fully covered.

Partner with ICO Technology to deploy AppleCare for Enterprise and ensure your Apple environment runs efficiently, securely and without disruption.

Apple Help Desk
Direct access to Apple experts
Apple Help Desk Support empowers your IT team with direct access to Apple’s technical experts—available 12 hours a day, 7 days a week. This support plan enhances operational efficiency, accelerates issue resolution, and minimizes training overhead. It also includes unlimited assistance for diagnosing, troubleshooting, and isolating issues across Apple-based environments, ensuring your systems remain stable and optimized.

AppleCare OS Support
IT support for OS integration and migration

AppleCare OS Support provides IT-level assistance for OS integration and migration — ensuring a smooth and secure rollout. Whether your team needs occasional guidance or ongoing technical support, Apple offers flexible plans to match your operational requirements.

Select the AppleCare OS Support plan to suit your business needs and empower your IT team with reliable, enterprise-grade support.

Subject to the terms of AppleCare for Enterprise, repair and replacement service of customer’s covered equipment hardware is available and may vary by countries or regions.